Design & Development
PROFESSIONAL PROFILE
I’m an experienced Motor Vehicle Technician who is certified to do vehicle inspections and has experience in all vehicle maintenance. Adept at performing oil changes, servicing, brakes, suspension and also utilizing computer diagnostic equipment, and doing a variety of standard vehicle maintenance tasks. Specializes in contemporary cars and light commercial vehicles.
Well-organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality and sales. Outstanding communication, relationship-building, and influencing skills, competent in building customer relationships that inspire confidence and loyalty.
CORE SKILLS
NVQ & IMI Level 1, 2 & 3 in Motor Vehicle Technology.
Excellent knowledge of IT, including Word, Excel, and using the Internet.
Good understanding of, HTML, CSS & JavaScript.
Diploma in Web Design.
Diploma in Python Programming.
Certification in Responsive Web Design.
Accurate and fast typing skills.
Consistently the top salesperson, exceeding sales targets and KPI’s.
Excellent customer service and organizational skills.
Polite and professional manner.
EDUCATION AND QUALIFICATIONS
1995 - 2000 Rudheath High School (Northwich)
8 GCSE’s at C or above, including Maths & English.
2001 - 2003 Mid Cheshire College (Hartford)
Level 1 & 2 Motor Vehicle Technology.
2009 - 2011 South Cheshire College (Crewe)
Level 3 Motor Vehicle Technology.
Dec 2019 Certification in Responsive Web Design
(FreeCodeCamp).
Dec 2019 Diploma in Web Design
(Alison Learning).
Jan 2020 Diploma in Python Programming
(Alison Learning).
WHAT I’M LOOKING FOR
A company with a positive ethical stance.
Flexible working arrangements.
Opportunity to contribute to the business's online presence.
Benefits from company training.
Competitive company salary.
MY CV
Work History
SELF EMPLOYED LABOURER (NORTHWICH)
April 2021 – Present
Duties vary from assisting Brick Layers, Ground Workers, Joiners & Steel Erectors.
Ensuring the work area around the building site is clean and tidy to help minimize injury & maximize safety in the workplace.
SELF EMPLOYED MECHANIC AT CHESHIRE TYRES (NORTHWICH)
September 2020 – February 2021
Worked as a Self-Employed Mechanic at Cheshire Tyres for a short period due to Covid-19.
Servicing, MOT Repairs, Tyres, Brakes, Suspension, all vehicle maintenance requirements & dealing with customers in ordering parts.
Ensuring the garage is a clean and tidy work area to maximize safety in the workplace.
WAREHOUSE OPERATIONS AT MORRISON’S PRODUCE (NORTHWICH)
November 2019 - January 2020
Assisting supervisors on special tasks to meet targets and complete allocated daily tasks.
Providing support for any overdue workload that is required before completion.
Maintaining a safe, clean and tidy working environment.
ONLINE BEAUTY ADVISER AT THE HUT GROUP (NORTHWICH)
November 2017 - July 2019
Helping new employees to fit into their roles and answer any questions they may have.
Training the Customer Service team on how to exceed targets and get better trust pilot reviews.
Working alongside managers and team leaders to better drive the team in hitting daily targets.
PARTS DEPARTMENT MANAGER AT NEW PLATT MOTORS (NORTHWICH)
June 2017 - November 2017
Correctly ordering parts for mechanical and body repairs, organising a correct file system for easy access.
Organizing and controlling of the stock room and ensuring the correct amount of stock available to use.
Assisting the vehicle damage assessor with the order of the parts needed for the repair of the vehicle.
SUPERVISOR AT THE CLOCK TOWER (NORTHWICH)
October 2016 - June 2017
Assisting the management in dividing the daily tasks with all on duty, front of house staff.
Ordering, invoicing and controlling stock levels, includes being trusted with safe keys.
Professionally assisting guests with any queries, keeping the premises clean, tidy and well presented to visitors.
BAR MANAGER / ASSISTANT MANAGER AT THE OLD SESSIONS HOUSE (KNUTSFORD)
January 2014 - September 2016
Bar manager of a cocktail bar in a busy town centre, supervising the team and training new team members.
Designing new cocktail menus, implementing these changes with the staff and controlling stock and profit.
Ensuring the open and closing the premises, managing the front of house staff and dividing the daily duties.
ASSISTANT MANAGER, HIQ (CREWE)
February 2009 - June 2012
Examining vehicles, diagnosing faults and carrying out repairs to a Service and MOT standard.
Answering inbound calls, pricing parts and providing correct parts & labour quotes for the repair work.
Ensuring the garage is a clean and tidy work area to maximize safety in the workplace.
PIPE FITTER AT ELLIS WELDING (NORTHWICH)
July 2007 - July 2008
Assisting with the annual 2-week shutdown at British Salt to maintain or replace faulty steel pipes.
Repairing, servicing or maintaining corroded pipes on heavy-duty industrial machinery.
Assisting engineers, welders and other fitters when required, on the movement and position of heavy equipment.
DATA ENTRY CLERK AT THE HUT GROUP (NORTHWICH)
December 2007 - January 2008
Having a keen eye for detail as I was required to check for errors and amend database issues if necessary.
Compiling a data list of errors and providing a complete report to my team leader/supervisor.
Working fast and accurately with attention to detail.
CUSTOMER SERVICE ADVISER AT NATIONWIDE NETWORK SERVICES (NORTHWICH)
August 2007 - November 2007
Taking inbound calls from customers who have just been involved in road traffic accidents.
Arranging the collection of a damaged vehicle at the roadside, and getting it to an appropriate repair garage.
Having an excellent telephone manner was very useful with extremely upset customers in a distressed state.
FINANCE CLERK AT CHOICE FINANCE (NORTHWICH)
March 2007 - June 2007
Answering inbound calls to assist with checking a customer is eligible for car finance.
Ensuring data protection is provided at all times and providing a professional polite manner.
Providing the best outcome if the customer is eligible for finance or advise of other option if denied.
VEHICLE TECHNICIAN AT BIRTWISTLE PEUGEOT (NORTHWICH)
November 2004 - March 2007
Maintaining main dealer standards and fixing Engine, Suspension & Chassis faults.
Completing maintenance and service schedules to a timed target, achieving target bonuses.
Diagnosing and repairing a fault to a professional company standard.
VEHICLE TECHNICIAN AT NATIONAL TYRES & AUTOCARE (NORTHWICH)
March 2002 - October 2004
Maintaining and servicing vehicles, diagnosing faults and providing a full report to the customer.
Repairing the vehicles in a professional and timely manner to the main dealer & MOT standard.
I’m very confident in having a good understanding of how an internal combustion engine functions.
APPRENTICE HGV TECHNICIAN AT JAMES LYNCH TRANSPORT (SANDBACH
June 2000 - March 2002
Assisting with the service and maintenance of all HGV fleet vehicles.
Brakes, Suspension, Chassis and Engine Components, all general service replacement parts.
Repairing the vehicles in a professional and timely manner to the main dealer & MOT standard.